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COVID-19 Policy

We are now open for in-person appointments. 


Call the clinic to book an appointment at 604-553-1203 or go to our website to book online!


As we all recognize, it is still very important to continue to flatten the curve to protect ourselves and our family against community transmission of COVID-19. In order to keep you and our staff safe, we have implemented new policies at Royal City Physio as set out by our provincial government and college.


Clinic/Staff Protocols

  • There will be fewer scheduled appointments per hour to reduce the number of patients in the clinic.

  • Appointment start and end times will be strictly maintained

  • Treatment areas will be sanitized after each patient and there will be additional cleaning of all common areas.

  • The public washroom will be available & sanitized after each use.

  • All staff will be required to have a temperature check at the beginning of each shift

  • No staff member will be allowed to enter or stay in the clinic if showing ANY signs of illness

  • Front desk staff will be separated from patients by a plexiglass screen

  • Waiting room will have a maximum capacity of 3 people in order to maintain appropriate physical distance (2 meters)

  • All practitioners and staff will wear cloth or non-procedural paper masks

  • All practitioners will wash hands before and after treating each patient.


Patient Requirements

  • Patients will be screened via a COVID-19 questionnaire for illness and recent travel prior to attending in-person appointments

  • Please cancel and reschedule your appointment if you do not feel well - cancellation fees will not be charged.

  • Please wear a cloth or paper mask to your appointment

  • If you do not have your own mask there will be masks for $2 at front reception

  • Please wait outside or in your car if the waiting area is at maximum capacity (3 people).

  • Attend your appointment alone, if possible, to reduce the number of people in the clinic.

  • Please arrive no more than 5 minutes before your appointment time; avoid coming early if possible

  • Appointments will start and end on time; Patients should arrive on time for their appointment and will not be able to stay after to exercise

  • All patients will be asked to clean their hands with provided hand sanitizer before and after their appointment.


We will continue to offer virtual appointments through our TeleRehab platform for those who prefer to receive care from their home or are unable to access treatment in person. The TeleRehab appointments have been very successful and well-received and we have decided to permanently add this service as an alternative to in-person treatments. TeleRehab is a proven way for those of you who are in remote areas to conveniently access high quality physiotherapy services.


Despite doing things differently in this “new normal,” you can continue to expect a warm, friendly welcome as you enter our spacious clinic, and exceptional care from your practitioner.


Thank you for your patience and support over the past several months and in the coming weeks as we navigate our way forward. We are very excited to be reopening our doors and look forward to seeing you soon!




Your Royal City Physio Team

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